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11.03.2025
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Certified Languages International Personalizes Customer Service with CXone Mpower
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NICE (Nasdaq: NICE) today announced that Certified Languages International, a full-service language company specializing in on-demand interpreting and document translation services supporting 230 languages worldwide, has selected NICE CXone Mpower as its platform of choice to upgrade its customer service operations. By migrating from its legacy in...
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27.02.2025
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NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service
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NICE (Nasdaq: NICE) today revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone, NICE managed the equivalent of 123,560 years of knowledge consumption as businesses revolutionize the way they leverage their data with AI to drive proactive and predictive customer service. CXone Mpower stands at...
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20.02.2025
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NICE Reports 25% Year-Over-Year Cloud Revenue Growth for the Full-Year 2024
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NICE (NASDAQ: NICE) today announced results for the fourth quarter and the full year ended December 31, 2024, as compared to the corresponding periods of the previous year.
Fourth Quarter 2024 Financial Highlights
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Total revenue was $721.6 million and increased 16%
Total revenue was $721.6 million and increased 16%...
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20.10.2025
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13.02.2025
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NICE Provides Webcast and Dial-in Details for its Fourth Quarter 2024 Results Teleconference
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NICE (Nasdaq: NICE) will announce its fourth quarter 2024 results on Thursday, February 20, 2025, before the opening of the NASDAQ Stock Exchange.
Later that day, management will host a conference call to discuss the results.
8:30 AM - Eastern
1:30 PM - UK
3:30 PM - Israel
The call will be webcast live on the Company's website at https://www.n...
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10.02.2025
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NICE Selected by Fire Department of New York to Digitally Transform Evidence Management
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NICE (Nasdaq: NICE) today announced that the Fire Department of New York (FDNY) has selected NICE Investigate, one of the solutions in NICE’s Evidencentral platform, to digitally transform how it manages digital evidence used in fire investigations. The FDNY’s Bureau of Fire Investigation will leverage NICE Investigate to digitally transform how i...
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13.01.2025
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NICE Opens Nominations for 2025 PSAPs’ Finest Awards Recognizing Emergency Communications Standouts
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NICE (Nasdaq: NICE) today announced that it has opened nominations for its 2025 PSAPs' Finest Awards, a recognition program for emergency communications center (ECC) professionals. Celebrating its twentieth year, the awards program recognizes individual and team standouts annually in the following categories: Lifetime Achievement, Above & Beyo...
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08.01.2025
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San Francisco Department of Emergency Management Selects NICE Inform Elite for Capturing and Analyzing 911 Communications
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NICE (Nasdaq: NICE) today announced that the San Francisco Department of Emergency Management (DEM) has chosen NICE Inform Elite, one of the solutions in NICE’s Evidencentral platform, to bolster services to residents, first responders and partner agencies. The City’s dispatch center is one of the top 25 busiest in the U.S., handling over one mill...
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07.01.2025
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NICE Actimize Partners with The Knoble Non-Profit Network to Issue Best Practices Guide for Identifying Human Trafficking Activity
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NICE Actimize, a NICE (NASDAQ: NICE) business, today announced the release of the jointly-produced “Guide to Investigating Human Trafficking in Financial Crime” designed to help financial institutions (FIs) and money services businesses appropriately investigate customers and accounts suspected of involvement in human trafficking. The guide is ava...
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12.12.2024
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Illinois’ McHenry County State’s Attorney’s Office Embraces Digital Transformation with NICE Justice AI-Powered Evidence Management
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NICE (Nasdaq: NICE) today announced that the McHenry County (IL) State's Attorney's Office will be deploying NICE Justice digital evidence management, one of the AI-powered solutions in NICE’s Evidencentral platform, to streamline the criminal justice process. Through its deployment of NICE Justice, the McHenry County State's Attorney's Office is...
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12.12.2024
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Calcasieu Parish District Attorney’s Office Selects NICE Justice to Safeguard and Streamline Digital Evidence Management
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NICE (Nasdaq: NICE) today announced that the Calcasieu Parish District Attorney's Office will be deploying NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to safeguard and streamline digital evidence management. The Calcasieu Parish District Attorney's Office is the first DA’s office in the state of Louisiana to dig...
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12.12.2024
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Monterey County District Attorney's Office Selects NICE Justice AI-powered Digital Evidence Management
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NICE (Nasdaq: NICE) today announced that the Monterey County District Attorney’s Office in California has selected NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to fulfill its vision of centralizing management of digital evidence under one platform, and remove the hurdles involved in managing digital evidence. The...
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11.12.2024
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Fulton Bank Revolutionizes Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot
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NICE (Nasdaq: NICE) today announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions. Fulton Bank selected CXone Mpower Copilot, CXone Mpower Autopilot, and the enhanced knowledge management solution CXone Mpowe...
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09.12.2024
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Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower
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NICE (Nasdaq: NICE) today announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will enable Prosper to manage its customer experience holistically, scale effectively, mitigate risk, and improve operations.
Dedic...
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05.12.2024
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Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower
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NICE (Nasdaq: NICE) today announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience. Travel + Leisure Co. imple...
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04.12.2024
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NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend
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NICE (Nasdaq: NICE) today announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands. In addition to the 80% total increase in year-over-year digital interactions...
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04.12.2024
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NICE Releases Environmental, Social and Governance (ESG) Report, Showcasing Power of Automation in Driving Exceptional Experiences
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NICE (Nasdaq: NICE) today announced the release of its 2023 Environmental, Social, and Governance (ESG) report, highlighting its accomplishments in advancing sustainable business practices and delivering on ambitious ESG goals set in the prior year. The report, developed with reference to the GRI 2021 standards reflects NICE's dedication to positi...
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03.12.2024
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Great Southern Bank Reduced Customer Wait Times With NICE CXone Mpower
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NICE (Nasdaq: NICE) today announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking. One of Australia’s largest customer-owned banks, Great Southern Bank provides a wide...
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02.12.2024
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Creand Crèdit Andorrà Selects NICE Actimize to Modernize and Expand its Global Anti-Money Laundering Strategy
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NICE Actimize, a NICE (NASDAQ: NICE) business, has been chosen by Creand Crèdit Andorrà to upgrade and modernize its anti-money laundering (AML) solutions strategy by integrating an advanced suite of NICE Actimize’s financial crime solutions into its operations to address the world’s AML regulations more effectively. Creand Crèdit Andorra’s holdin...
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26.11.2024
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Maxicare Greatly Improves the Patient Experience with NICE
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NICE (Nasdaq: NICE) today announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents and provide exceptional CX. Working with several BPO partners, each with its own workforce management processes, Maxi...
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25.11.2024
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AUSIEX Utilizes NICE CXone to Support Commitment to Excellence in CX and Innovation
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NICE (Nasdaq: NICE) today announced that AUSIEX has implemented the NICE CXone cloud-native contact center platform to enhance its operational capabilities and customer engagement strategies. AUSIEX is one of Australia's leading providers of wholesale trading solutions for financial institutions, intermediaries, advisers, and industry participants...
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21.11.2024
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NICE Actimize AML SaaS Solutions Chosen by TF Bank to Elevate its Financial Crime Program
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NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that TF Bank, Sweden, has chosen NICE Actimize AML Essentials, a cloud-based offering of end-to-end anti-money laundering (AML) solutions, to elevate the digital bank’s financial crime prevention program. The AI-driven AML solutions include Transaction Monitoring, Customer Due Diligenc...
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19.11.2024
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NICE CLUB ONE Sees 150% Membership Surge in 2024, Setting the Standard for CX Loyalty Programs
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NICE (Nasdaq: NICE) today announced record membership for CLUB ONE, its exclusive, global customer loyalty program driving the next generation of CX innovators. In addition to surging membership, CLUB ONE recently surpassed 100,000 activities completed by members. CLUB ONE’s premier customer community, which launched in 2023, delivers unparalleled...
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18.11.2024
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NICE Is A 2024 Gartner® Peer Insights™ CCaaS Customers’ Choice —Only Vendor to Receive This Recognition for the 2nd Time
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NICE (Nasdaq: NICE) today announced that it was the only vendor named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the second time NICE has been recognized as a Customers’ Choice. This distinction is based on feedback and ratings from verified end users. As of November...
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14.11.2024
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NICE Reports 24% Year-Over-Year Cloud Revenue Growth, Exceeding High End of Guidance for Both Total Revenue and EPS
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NICE (NASDAQ: NICE) today announced results for the third quarter ended September 30, 2024, as compared to the corresponding period of the previous year.
Third Quarter 2024 Financial Highlights
GAAP
Non-GAAP
Total revenue was $690.0 million and increased 15%
Total revenue was $690.0 million and increased 15%
Cloud...
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13.11.2024
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Is NICE Ltd. (Nasdaq: NICE) Overvalued? Or Is It Worth Buying Now?
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TROY, Mich., Nov. 13, 2024 /PRNewswire/ -- NICE's recent report has investors wondering if the company's stock is overvalued. Or is it in the buy range? As such, the Editorial Advisory and Securities Review Committee of BetterInvesting Magazine considers NICE (Nasdaq: NICE) as worthy of further study and has named NICE its "Stock to Study...
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13.11.2024
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NICE Actimize Positioned as Category Leader in Chartis Research Communications Surveillance 2024 Vendor Landscape Report
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NICE Actimize, a NICE (NASDAQ: NICE) business, has been positioned as a Category Leader in Chartis Research Communications Surveillance Solutions 2024 Vendor Landscape Report. Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.
NICE Actimize was positioned as among t...
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07.11.2024
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NICE Provides Webcast and Dial-in Details for its Third Quarter 2024 Results Teleconference
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NICE (Nasdaq: NICE) will announce its third quarter 2024 results on Thursday, November 14, 2024, before the opening of the NASDAQ Stock Exchange.
Later that day, management will host a conference call to discuss the results.
8:30 AM - Eastern
1:30 PM - UK
3:30 PM - Israel
The call will be webcast live on the Company's website at https://www.nice...
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04.11.2024
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NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX
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NICE (Nasdaq: NICE) today announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Designed to enhance both customer and employee experiences, CXone Mpower SmartSpeak provides real-time language interpretation for customer...
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30.10.2024
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NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service For 10th Consecutive Year
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NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NICE placed the furthest overall for its Completeness of Vision in the Leaders Quadrant. This marks the tenth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadr...
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22.10.2024
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NICE Expands CXone Mpower – The Ultimate AI Hyper Platform for Customer Service Automation
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NICE (Nasdaq: NICE) today launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture that are foundational for delivering full-scale customer service automation. These new architectural services enable seamless integration of workflows between front, mid, and back off...
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08.10.2024
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NICE Actimize Wins 2024 Datos Insights Fraud & AML Impact Award for Best AML Transaction Monitoring Innovation
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NICE Actimize, a NICE (NASDAQ: NICE) business, today confirmed that NICE Actimize was named the winner of the 2024 Datos Insights Fraud & AML Impact Award for Best AML Transaction Monitoring Innovation. The Fraud & AML Impact Awards program identifies the organizations and vendors whose new and disruptive financial crime solutions counter...
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01.10.2024
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NICE Recognizes 2024 PSAPs’ Finest Award Winners for Achievements in Emergency Communications
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NICE (Nasdaq: NICE) today announced the winners of its 2024 PSAPs' Finest Awards. Now in its nineteenth year, NICE’s PSAPs’ Finest Awards recognize dedicated individuals and team standouts in public safety emergency communications. Honorees are recognized for their Lifetime Achievements and for going Above & Beyond, and in the following additi...
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26.09.2024
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NICE Actimize Wins 2024 FTF News Technology Innovation Award for Best Operational Risk Management Solution
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NICE Actimize, a NICE (Nasdaq: NICE) business, was named a 2024 winner in the FTF News Technology Innovation Awards, achieving recognition in the “Best Operational Risk Management Solution” category for its X-Sight Onboard Client Lifecycle Management solution. Following a shortlisting process, the final award winners for this year’s competition we...
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25.09.2024
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Banco PAN Revolutionizes CX with NICE CXone
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NICE (Nasdaq: NICE) today announced that Banco PAN, a complete digital banking and consumer platform in Brazil, has found significant improvements moving from the incumbent, on-premises solution to NICE CXone, the industry-leading cloud-native CX platform. Serving over 30 million customers and handling over one million monthly interactions across...
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24.09.2024
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NICE Actimize Launches AI-Powered Fraud Investigations Solution to Mitigate Losses and Maximize Efficiencies
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NICE Actimize, a NICE business (Nasdaq: NICE), today announced the availability of the market’s first AI-powered Fraud Investigations solution that facilitates end-to-end fraud management capabilities from detection to investigations. Explicitly designed to enable fraud investigations post detection, the new solution helps financial institutions s...
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17.09.2024
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Boon Rawd Supply Chain Moves to the Cloud with NICE CXone
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NICE (Nasdaq: NICE) has today announced that Boon Rawd Supply Chain Co., Ltd (BRS), Thailand's experts in supply chain solutions and logistics, customer services, and support to connect customers with brands throughout the ASEAN region, implemented NICE CXone to gain full transparency and convergence of all facets of its businesses and provide exc...
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12.09.2024
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Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX
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NICE (Nasdaq: NICE) today announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. The move to CXone from the incumbent solution will better support Arrow XL’s ongoing growth by s...
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11.09.2024
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NICE Actimize 2024 Fraud Insights Report Shows Investment and Romance Scams Pose Increased Consumer Risk
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NICE Actimize, a NICE (NASDAQ: NICE) business, has released "The 2024 NICE Actimize Fraud Insights Report, First Edition,” which explores the latest data behind the evolution of fraud attacks. The new report indicates that fraudsters continue to move away from Account Takeover (ATO) to Authorized Fraud and that there is also a shift in fraud typol...
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10.09.2024
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Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
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NICE (Nasdaq: NICE) today announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer experience operations to the cloud with the industry-leading NICE CXone. Dutch Railways moved off multiple legacy incumbent vendors and selected the CXone Complete Suite and NICE Workforce Management...
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09.09.2024
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Pinal County Attorney’s Office Latest Prosecutor to Deploy NICE Justice for Digital Evidence Management
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NICE (Nasdaq: NICE) today announced that the Pinal County (Arizona) Attorney’s Office will be deploying NICE Justice digital evidence management, one of the AI-powered solutions in NICE’s Evidencentral platform, to streamline justice and provide better service to the community. Pinal County is home to half a million residents, making it the third-...
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05.09.2024
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NICE Named Undisputed Leader for Second Consecutive Year in Metrigy’s 2024 CCaaS Provider Ranking
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NICE (Nasdaq: NICE) today announced that it has been named the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report, out of the top 10 vendors ranked. NICE was also named the top leader last year in Metrigy’s inaugural CCaaS MetriRank 2023 report. In addition to earning the highest possible scores in market share, financial strength, and pro...
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04.09.2024
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NICE Enlighten Copilot Wins 2024 BIG Innovation Award for AI Excellence and Advanced Conversational AI
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NICE (Nasdaq: NICE) today announced that NICE Enlighten Copilot was named a winner in the 2024 BIG Innovation Awards for Artificial Intelligence Excellence presented by the Business Intelligence Group. The award for Artificial Intelligence Excellence recognizes organizations and individuals driving innovation and bringing new ideas and experiences...
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03.09.2024
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NICE Transforms Citizen Experience with New Centralized Gateway to Government Services
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NICE (Nasdaq: NICE) today announced its Integrated Front Door to Government Services, bridging the gap for citizen access to government resources. The new FedRAMP Integrated Front Door solution addresses a top government initiative, aiming to improve the citizen experience. It leverages generative AI to deliver a voice and digital entry point that...
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29.08.2024
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NICE Copilot Wins 2024 AI Breakthrough Award for Best AI Solution for Customer Experience
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NICE (Nasdaq: NICE) today announced that its Enlighten Copilot has been selected as the winner of the “Best AI-based Solution for Customer Experience” category in the annual AI Breakthrough Awards. In its seventh year, the AI Breakthrough Awards recognize the world’s most innovative companies, technologies and products in the Artificial Intelligen...
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28.08.2024
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NICE’s AI-Powered Digital Evidence Management Solution Selected by Augusta, Georgia DA’s Office to Deliver Timelier Justice
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NICE (Nasdaq: NICE) today announced that the District Attorney’s Office for the Augusta (Georgia) Judicial Circuit will be deploying NICE Justice digital evidence management, one of the AI-powered solutions in NICE’s Evidencentral platform, to deliver timelier justice for victims of crime. Through its deployment of NICE Justice, the DA’s Office ai...
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27.08.2024
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NICE Actimize Positioned as Top Ten Vendor in 2024 Chartis RiskTech AI50 Report for Leadership in AI in Risk Management Solutions
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NICE Actimize, a NICE (NASDAQ: NICE) business, has been positioned as #8 and a market leader in the inaugural Chartis Research RiskTech AI50 Report which assessed 50 of the industry’s top vendors across the risk management landscape, assessing their capabilities and use of AI. Chartis Research, part of Infopro Digital, is a leading provider of res...
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21.08.2024
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NICE and Karpel Solutions Partner to Digitally Transform Criminal Justice for Prosecutors
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NICE (Nasdaq: NICE) and Karpel Solutions (St. Louis, MO) today announced a technology partnership to digitally transform the criminal justice process for prosecutors. With digital evidence continuing to grow exponentially, managing evidence in different systems is adding to the manual workload for prosecutors. The integration of the NICE Justice d...
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20.08.2024
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NICE Actimize Recognized as a Leader in Enterprise Fraud Management with High Scores in Current Offering & Strategy Criteria
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NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that it has been recognized as a Leader in Enterprise Fraud solutions by Forrester Research, a leading global research and advisory firm. The analyst firm included NICE Actimize among the most significant vendors in the market, in its recent report titled, “The Forrester Wave™: Enterpr...
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19.08.2024
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Open Network Exchange Revolutionizes its CX Strategy with NICE’s Enlighten AI
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NICE (Nasdaq: NICE) today announced that Open Network Exchange (ONE), a full-service business solutions provider serving the travel industry, has revolutionized its overall CX strategy through a digital transformation using NICE Enlighten AI. Enlighten, NICE’s purpose-built CX AI, enables ONE to create seamless customer experiences for every inter...
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15.08.2024
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NICE Reports 26% Year-Over-Year Cloud Revenue Growth Along With Continued Double-Digit Growth in Profitability for Q2 2024
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NICE (NASDAQ: NICE) today announced results for the second quarter ended June 30, 2024, as compared to the corresponding period of the previous year.
Second Quarter 2024 Financial Highlights
GAAP
Non-GAAP
Total revenue was $664.4 million and increased 14%
Total revenue was $664.4 million and increased 14%
Cloud re...
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15.08.2024
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NICE Announces the Appointment of a New CEO
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NICE (NASDAQ: NICE) today announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed Barak Eilam, who, as previously announced, will retire and step down by the end of 2024 after more than 10 years as CEO and 25 years at NICE.
Scott brings tremendous expe...
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14.08.2024
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NICE Actimize SURVEIL-X Wins 2024 RegTech Insight Awards Europe for Best e-Comms Surveillance Solution
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NICE Actimize, a NICE (NASDAQ: NICE) business was named a category winner in A-Team Group's 2024 RegTech Insight Awards Europe for “Best e-Comms Surveillance Solution.” Following its shortlisting by a panel of judges, NICE Actimize and its cloud-based SURVEIL-X Communication Surveillance solution was the recipient of the most online votes in its c...
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13.08.2024
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NICE Named a Leader and Star Performer in Everest Group’s 2024 Conversational AI Products PEAK Matrix Assessment
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NICE (Nasdaq: NICE) today announced that it has been recognized as a ‘Leader’ in Everest Group's Conversational AI Products PEAK Matrix® Assessment 2024 out of 25 providers evaluated. Everest Group recognized Leaders for creating a robust conversational intelligence ecosystem and expanding their conversational AI offerings across channels. Include...
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© BusinessWire
12.08.2024
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NICE Actimize Secures 2024 Global Banking & Finance Awards For Excellence in Innovation in Anti-Fraud Technology in Three Major Regions
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NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that for the third consecutive year Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has awarded the firm honors for “Excellence in Innovation in Anti-Fraud/Security Solutions.” The 2024 Global Banking & Finance Awards® reco...
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